Privacy Policy

Felicia’s Global Transport Network (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request a quote, or book transport services through our platform.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, billing details, and other identifying information you provide when submitting a quote request or booking.
• Animal Information: Details about your pet or animal necessary to arrange safe transport (species, breed, age, health status, etc.).
• Payment Information: Payment details are processed securely through third-party payment processors. We do not store or have access to your full credit card information.
• Technical Information: Website usage data such as IP address, browser type, pages visited, and cookies to improve site performance and user experience.

How We Use Your Information

We use the information collected to:

• Process bookings and connect you with independent contractors.
• Communicate updates, confirmations, and service-related information.
• Respond to customer service inquiries.
• Improve website performance and user experience.
• Comply with legal or regulatory requirements.

Independent Contractors

All transports are performed by independent contractors, not employees of Felicia’s Global Transport Network. We share only the necessary client and animal information with contractors to complete your booking. Contractors are required to keep your information confidential and use it solely for transport purposes.

Data Protection

We take reasonable precautions to protect your information from unauthorized access, misuse, or disclosure. However, no system is 100% secure, and we cannot guarantee complete security of transmitted data.

Third-Party Services

Our website may contain links to third-party sites (e.g., payment processors, airlines, or customs portals). We are not responsible for the privacy practices or policies of these third parties.

Cookies

We use cookies and similar technologies to improve website functionality and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may limit website features.

Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children.

Your Rights

Depending on your location, you may have the right to access, update, or request deletion of your personal information. To exercise these rights, contact us directly.

Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Felicia’s Global Transport Network